Refund & Return Policy

You may request an eligible return within 30 days of delivery. Return eligibility depends on the product category and the condition of the item.

SpaceSaver Pro and ShoeGuard Pro

Eligible unused items in their original condition and packaging may be returned within 30 days of delivery.

Personal-care products

Unopened and unused Ginger Foot Patches and other personal-care products may be eligible for return within 30 days. Opened or used personal-care products cannot be returned for hygiene reasons unless they arrived damaged, defective, or incorrect.

How to request a return

Email customerservice@tumblercard.com with your order number, the item you wish to return, and a brief description of the request.

Contact us before returning any item. Approved return instructions and the applicable return address will be provided by customer support. Items sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery when possible and include clear photos of the item and packaging. After verification, the available resolution may include a replacement or refund. Confirmed damaged, defective, or incorrect items will be resolved without an additional product charge.

Exchanges

We do not offer a general free-exchange service for preference changes. For a different size, pack, or product, request an eligible return and place a new order. Confirmed damaged, defective, or incorrect items may be replaced at no additional product charge after review.

Return shipping

Customers are responsible for return shipping costs for approved non-defective returns. When an item is confirmed to be damaged, defective, or incorrect, customer support will explain the applicable resolution and shipping instructions.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing after approval; banks and payment providers may require additional time to post the refund.

Original shipping charges are not refundable unless the return results from our error or the item is damaged, defective, or incorrect.

Sale items

Sale-priced items follow the same eligibility rules unless an item was clearly identified as final sale before purchase.

European Union right of withdrawal

Where applicable, customers in the European Union retain any statutory 14-day right of withdrawal. Nothing in this policy limits rights that cannot legally be excluded.