Shipping policy

Shipping Policy

Thank you for shopping with Tumbler. This policy explains order processing, shipping charges, tracking, and delivery responsibilities.

Order Processing

Orders are generally prepared for shipment within 1–3 business days.

Processing may take longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Business days do not include weekends or public holidays.

Free Standard Shipping

Qualifying orders with a merchandise subtotal of $39.99 USD or more receive free standard shipping where available.

The free-shipping threshold is calculated:

After discounts have been applied
Before taxes
Based on the merchandise subtotal
Before optional expedited-shipping charges

Some destinations, remote areas, or products may not qualify. Available shipping methods and charges are shown during checkout.

Delivery Estimates

Delivery timing depends on the destination, carrier, customs processing, local delivery conditions, and the shipping method selected.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs inspections, incorrect addresses, and other circumstances outside our control may affect delivery.

Tracking Information

When tracking becomes available, it will be sent to the email address used when placing the order.

Tracking information may take additional time to update after the shipping confirmation is issued.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact customerservice@tumblercard.com immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing.

Tumbler is not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address supplied by the customer.

International Orders

International orders may be subject to customs inspections, import duties, taxes, or handling fees.

When these charges are not collected during checkout, they are the responsibility of the recipient. Customs requirements and fees vary by destination.

Delayed or Missing Packages

Carrier tracking may occasionally show a package as delivered before it physically arrives. Please check around the delivery location, ask household members or neighbors, and contact the carrier when appropriate.

If the package still cannot be located, email customerservice@tumblercard.com with your order number and tracking information.

We will review the available information and help determine the appropriate next step. Replacements and refunds are not automatically guaranteed for packages marked as delivered.