Refund policy

Return & Refund Policy

We want you to feel confident when ordering from Tumbler. Please review the following conditions before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To begin a return, contact us at customerservice@tumblercard.com and include:

Your order number
The item you want to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Please contact us before sending anything back. Returns sent without prior authorization might not be accepted.

Vacuum Storage Products

Vacuum storage bags and related accessories may be eligible for return when they are:

Unused and undamaged
Returned with all included pumps, accessories, and components
Returned in their original packaging
Free from stains, odors, hair, moisture, or other signs of use

Products that have been used, washed, damaged after delivery, or returned with missing components might not be eligible for a refund.

Personal-Care Products

For hygiene and safety reasons, ginger foot patches and other personal-care products may only be returned when the box is unopened, unused, and in its original sealed condition.

Opened or used personal-care products cannot be returned unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us promptly if your order arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photos of the product, packaging, and shipping label. After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item or changing their mind.

Tumbler will cover reasonable return or replacement costs when we confirm that an item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return resulted from an error by Tumbler.

Refunds

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to display the refund in your account.

Items that do not meet the return conditions may be refused or returned to the customer.